Purpose – This study aims to answer two research questions which come from problems faced by a university and the solution proposed by the researchers is the implementation of CICD DevOps. Design/methodology/approach – This study used a true experimental design method with a pretest-posttest control group design approach that attempts a type of experimental design where the researcher randomly assigns test units and treatments (DevOps) to the experimental group (System Analyst, Programmer, Developer, System Administration and Database Administration), with the aim of systematically describing the facts and characteristics of the object under study precisely using primary and secondary data from a previous ticketing system and implemented DevOps. Findings – From the empirical data results, DevOps were found to be able to communicate and collaborate better as a team. DevOps also could increase the number of priority deployments that needed to be performed as continuous deployment; with good versioning code maintenance when the rollback is done by DevOps, there will be no downtime. Research limitations/implications – More effort is needed to identify all aspects that changed with the DevOps’ impact in an IT department of higher education. Originality/value – In higher education, DevOps could be well implemented to maximize agile software lifecycle development especially in server applications, system administration and database administration.