Study Site
The survey conducted on patients’ satisfaction of outpatient pharmacy
services for the period of three months (January to March 2021) at two
tertiary care hospitals in Tabuk city and belongs to the Ministry of
Health, Saudi Arabia. The Institutional Review Board, Health Affairs,
Tabuk approved this study (reference number TU 077/020/070).
The first hospital is a tertiary care hospital consisted of 300 beds. It
has adult emergency care, ambulatory care services and a diabetic center
with different medical specialties and surgical wards. The hospital has
pharmaceutical care department that consists of inpatient pharmacy,
outpatient and emergency pharmacies with limited clinical pharmacy
services. The pharmacy services are provided through a very
comprehensive computerized physician order entry and unit dose
distribution system. The pharmacy department provides total parenteral
nutrition services and IV admixture for adult patients, drug information
services, medication safety services and total quality management
services.
The second hospital consists of 270 beds. It has an emergency services
for adults, ambulatory care clinics and surgical and medical wards for
inpatient adults care. The pharmacy includes inpatient pharmacy,
emergency pharmacy and outpatient care pharmacy services. The pharmacy
provides clinical activities through total parenteral nutrition, and
medications safety.