Satisfaction domains Satisfaction score (Mean +SD) Satisfaction score (Mean +SD) Satisfaction score (Mean +SD) p value
First hospital Second hospital Average
1. Medication Availability Domain
1.1 Have you received all the medications ,that has been prescribed to you 4.51(0.76) 4.51(0.79) 4.51(0.77) 0.89
1.2 You have received a prescription refill of your medicines to continue dispensing from pharmacy directly next months. 4.51(0.76) 4.51(0.70) 4.51(0.73) 0.89
2. Patient Counseling Domain
2.1 All medications you received were packed. 4.62(0.69) 4.68(0.71) 4.65(0.69) 0.35
2.2 Instructions were labeled on each medication 4.40(0.73) 4.42(0.92) 4.41(0.93) 0.42
2.3 Instructions that contain of: (patient’s name, medication’s name, medication’s strength, and how to use) were written clearly. 4.24(1.01) 4.23(1.07) 4.23(1.04) 0.35
2.4 The pharmacist provides you written/ or printed information about drug therapy and/or diseases. 4.22(1.00) 4.17(1.11) 4.20(1.05) 0.65
2.5 The pharmacist explains to you how to know if medications are working 3.90(1.25) 3.96(1.20) 3.93(1.23) 0.79
2.6 The pharmacist explains all the possible side effects 3.67(1.30) 3.62(1.29) 3.65(1.30) 0.94
2.7 The pharmacist provides you information about the proper storage of your medication. 3.74(1.30) 3.74(1.27) 3.74(1.29) 0.91
2.8 The pharmacist provides you with thorough medication counseling and encourages you to ask questions 3.75(1.29) 3.86(1.28) 3.80(1.28) 0.60
2.9 You understand what pharmacist saying 4.43(0.87) 4.40(0.91) 4.42(0.89) 0.32
3. Pharmacist and Patient Relationship Domain
3.1 When you’re receiving your prescription medications, the pharmacist delivers your medicines in a polite way 4.50(0.80) 4.47(0.86) 4.48(0.83) 0.93
3.2 Pharmacists have technical skills (thoroughness, carefulness, competence). 4.31(0. 90) 4.32(0.88) 4.31(0.89) 0.98
3.3 All pharmacists characterized with courtesy and respect. 4.29(0.89) 4.30(0.93) 4.30(0.91) 0.91
3.4 The way the pharmacist answers your questions excellent. 4.35(0.88) 4.33(0.87) 4.34(0.88) 0.50
3.5 The amount of time the pharmacist spends with you. 4.10(0.94) 4.07(1.06) 4.09(0.99) 0.29
4. Medication Reconciliation Domain
4.1 Pharmacist uses information about your previous conditions/drugs when assessing your drug therapy. 3.57(1.39) 3.57(1.35) 3.57(1.37) 0.78
4.2 You have received a copy of prescription contains all medications prescribed to you and may use during outpatient 3. 78(1.32) 3.84(1.31) 3.81(1.31) 0.98