|
First hospital
|
Second hospital
|
Average
|
p value
|
p value
|
5. Medication Adherence Domain |
|
|
|
|
|
5.1 Did the pharmacist ask about medication compliance
|
3.44 (1.50)
|
3.34 (1.49)
|
4.40(1.50)
|
0.45
|
0.45
|
5.2 Did the pharmacist follow up you and call you after taking your
medications as prescribed
|
2.72(1.28)
|
2.75(1.30)
|
2.73(1.29)
|
0.74
|
0.74
|
6. Pharmacy Location and Waiting Area Domain |
|
|
|
|
|
6.1 Is the pharmacy conveniently located
|
3.75(1.20)
|
3.72(1.26)
|
3.74(1.22)
|
|
|
6.2 Is the waiting area of pharmacy comfortable, convenient pharmacy
lounge?
|
3.75(1.21)
|
3.72(1.24)
|
3.74(1.23)
|
0.37
|
|
6.3 The amount of time you have been waiting before seeing a pharmacist
was
|
4.01(1.05)
|
4.05(1.00)
|
4.03(1.03)
|
0.42
|
|
6.4 The place of pharmaceutical counseling respects your privacy.
|
3.72(1.27)
|
3.84(1.28)
|
3.77(1.27)
|
0.55
|
|
7. Pharmacy Communication and Waiting Time Domain |
|
|
|
|
|
7.1 Getting through to the pharmacy by phone |
3.23(1.44) |
3.23(1.37) |
3.23(1.43) |
0.97 |
|
7.2 The amount of time it takes to get a prescription filled at your
pharmacy. |
4.01(1.05) |
4.05(1.00) |
4.03(1.03) |
0.38 |
|
8. Overall Patient Satisfaction of Pharmacy Services Domain |
|
|
|
|
|
8.1 Do you recommend your family and friends to visit the pharmacy? |
4.15(1.49) |
4.19 (1.50) |
4.17(1.50) |
0.74 |
|
8.2 Your general evaluation for the pharmaceutical care |
4.17(0.95) |
4.21(0.92) |
4.19(0.94) |
0.75 |
|
8.3 Your satisfaction about hotline service (937). |
4.10(1.01) |
4.06(1.07) |
4.08(1.04) |
0.88 |
|