Study Population and Data Collection
All the visitors to the outpatient pharmacy with 18 years of age or older interested to participate in the survey were included. A face-to-face interview was carried out by using a semi-structured questionnaire. Almost one-half of the respondents were included by using this method and the remaining half of the respondents were obtained via an embed link on web page and a link via Twitter.
The questionnaire was developed by Yousef Alomi 201610 and consisted of 48 questions divided into two parts: the first part collects demographic information and the second part contains questions on 10 domains. However, in this study we combined the related domains and analyzed the collected data on eight domains which included: (1) medication availability, (2) patient counseling, (3) pharmacist and patient relationship, (4) medication reconciliation, (5) medication aberrance, (6) pharmacy location and waiting area, (7) pharmacy communications and waiting time, (8) overall patient satisfaction of pharmacy services. The response of patients was obtained on 5-point Likert response scale (from 1 very poor to 5 excellent). All questions were closed-ended questions.