|
First hospital |
Second hospital |
Average |
|
1. Medication Availability Domain |
|
|
|
|
1.1 Have you received all the medications ,that has been prescribed to
you |
4.51(0.76) |
4.51(0.79) |
4.51(0.77) |
0.89 |
1.2 You have received a prescription refill of your medicines to
continue dispensing from pharmacy directly next months. |
4.51(0.76) |
4.51(0.70) |
4.51(0.73) |
0.89 |
2. Patient Counseling Domain |
|
|
|
|
2.1 All medications you received were packed. |
4.62(0.69) |
4.68(0.71) |
4.65(0.69) |
0.35 |
2.2 Instructions were labeled on each medication |
4.40(0.73) |
4.42(0.92) |
4.41(0.93) |
0.42 |
2.3 Instructions that contain of: (patient’s name, medication’s name,
medication’s strength, and how to use) were written clearly. |
4.24(1.01) |
4.23(1.07) |
4.23(1.04) |
0.35 |
2.4 The pharmacist provides you written/ or printed information about
drug therapy and/or diseases. |
4.22(1.00) |
4.17(1.11) |
4.20(1.05) |
0.65 |
2.5 The pharmacist explains to you how to know if medications are
working |
3.90(1.25) |
3.96(1.20) |
3.93(1.23) |
0.79 |
2.6 The pharmacist explains all the possible side effects |
3.67(1.30) |
3.62(1.29) |
3.65(1.30) |
0.94 |
2.7 The pharmacist provides you information about the proper storage of
your medication. |
3.74(1.30) |
3.74(1.27) |
3.74(1.29) |
0.91 |
2.8 The pharmacist provides you with thorough medication counseling and
encourages you to ask questions |
3.75(1.29) |
3.86(1.28) |
3.80(1.28) |
0.60 |
2.9 You understand what pharmacist saying |
4.43(0.87) |
4.40(0.91) |
4.42(0.89) |
0.32 |
3. Pharmacist and Patient Relationship Domain |
|
|
|
|
3.1 When you’re receiving your prescription medications, the pharmacist
delivers your medicines in a polite way |
4.50(0.80) |
4.47(0.86) |
4.48(0.83) |
0.93 |
3.2 Pharmacists have technical skills (thoroughness, carefulness,
competence). |
4.31(0. 90) |
4.32(0.88) |
4.31(0.89) |
0.98 |
3.3 All pharmacists characterized with courtesy and respect. |
4.29(0.89) |
4.30(0.93) |
4.30(0.91) |
0.91 |
3.4 The way the pharmacist answers your questions excellent. |
4.35(0.88) |
4.33(0.87) |
4.34(0.88) |
0.50 |
3.5 The amount of time the pharmacist spends with you. |
4.10(0.94) |
4.07(1.06) |
4.09(0.99) |
0.29 |
4. Medication Reconciliation Domain |
|
|
|
|
4.1 Pharmacist uses information about your previous conditions/drugs
when assessing your drug therapy. |
3.57(1.39) |
3.57(1.35) |
3.57(1.37) |
0.78 |
4.2 You have received a copy of prescription contains all medications
prescribed to you and may use during outpatient |
3. 78(1.32) |
3.84(1.31) |
3.81(1.31) |
0.98 |