Abstract
Rationale, Aims, and Objectives: To explore the patient
satisfaction of outpatient care services at Tabuk, Saudi Arabia.
Methods: A cross-sectional survey was conducted at two tertiary
care hospitals located in Tabuk, Saudi Arabia over three months
duration. A semi-structured questionnaire composed of eight different
domains of pharmaceutical care services through face-to-face patient
interview and electronic format using website.
Results: A total of 508 participants responded to the survey.
Among the respondents, male gender (51.8%) was predominant and most of
them (83%) were below 46 years old. The average scores of domains 1, 2,
3, 4, 5, 6, 7, and 8 were 4.51, 4.11, 4.30, 3.70, 3.57, 3.82, 3.63, and
4.15, respectively. The general evaluation of pharmacy services domain
was found to be very satisfied (245; 48.2%) and satisfied (143; 28%)
with 380 (76.4%) respondents were willing to recommend the pharmacy to
their family or friends. There was no statistically significant
difference in regard to the overall satisfaction of the respondents in
all domains of pharmacy services among the two hospitals
(p>0.05). Discussion: The majority of respondents
were satisfied with outpatient care pharmacy services at Tabuk, Saudi
Arabia. More efforts are needed to improve the service of following-up
on patients’ adherence by the pharmacists.