Study Population and Data Collection
All the visitors to the outpatient pharmacy with 18 years of age or
older interested to participate in the survey were included. A
face-to-face interview was carried out by using a semi-structured
questionnaire. Almost one-half of the respondents were included by using
this method and the remaining half of the respondents were obtained via
an embed link on web page and a link via Twitter.
The questionnaire was developed by Yousef Alomi 201610 and
consisted of 48 questions divided into two parts: the first part
collects demographic information and the second part contains questions
on 10 domains. However, in this study we combined the related domains
and analyzed the collected data on eight domains which included: (1)
medication availability, (2) patient counseling, (3) pharmacist and
patient relationship, (4) medication reconciliation, (5) medication
aberrance, (6) pharmacy location and waiting area, (7) pharmacy
communications and waiting time, (8) overall patient satisfaction of
pharmacy services. The response of patients was obtained on 5-point
Likert response scale (from 1 very poor to 5 excellent). All questions
were closed-ended questions.