Satisfaction domains Satisfaction score (Mean +SD) Satisfaction score (Mean +SD) Satisfaction score (Mean +SD)
First hospital
Second hospital
Average
p value
p value
5. Medication Adherence Domain
5.1 Did the pharmacist ask about medication compliance
3.44 (1.50)
3.34 (1.49)
4.40(1.50)
0.45
0.45
5.2 Did the pharmacist follow up you and call you after taking your medications as prescribed
2.72(1.28)
2.75(1.30)
2.73(1.29)
0.74
0.74
6. Pharmacy Location and Waiting Area Domain
6.1 Is the pharmacy conveniently located
3.75(1.20)
3.72(1.26)
3.74(1.22)
6.2 Is the waiting area of pharmacy comfortable, convenient pharmacy lounge?
3.75(1.21)
3.72(1.24)
3.74(1.23)
0.37
6.3 The amount of time you have been waiting before seeing a pharmacist was
4.01(1.05)
4.05(1.00)
4.03(1.03)
0.42
6.4 The place of pharmaceutical counseling respects your privacy.
3.72(1.27)
3.84(1.28)
3.77(1.27)
0.55
7. Pharmacy Communication and Waiting Time Domain
7.1 Getting through to the pharmacy by phone 3.23(1.44) 3.23(1.37) 3.23(1.43) 0.97
7.2 The amount of time it takes to get a prescription filled at your pharmacy. 4.01(1.05) 4.05(1.00) 4.03(1.03) 0.38
8. Overall Patient Satisfaction of Pharmacy Services Domain
8.1 Do you recommend your family and friends to visit the pharmacy? 4.15(1.49) 4.19 (1.50) 4.17(1.50) 0.74
8.2 Your general evaluation for the pharmaceutical care 4.17(0.95) 4.21(0.92) 4.19(0.94) 0.75
8.3 Your satisfaction about hotline service (937). 4.10(1.01) 4.06(1.07) 4.08(1.04) 0.88