R10 ”So you are just focusing on it, so that the time at the
doctor can also be used more effectively.” ”Plus that you already have
an idea of the possible treatment, plus that you may be less nervous
about the consult with the GP because you have already been processing
what you probably have.”
Respondents perceived the tool as helpful and user-friendly in
helping them diagnose and make a decision towards the action they needed
to take.
R1 “That you are just being led precisely towards the diagnosis
and the extra tips and background information given, I find it very
convenient. All that information in one place, so you don’t have to
search different sites. And that you are able to …eh… sort of
self-diagnose but that it is based on the GP so that it would be
reliable.”