Conclusion
In this study, we examined the efficiency of tele-consultations between
clinical coders around the country. The consultation was done based on
the social network about the COVID-19 coding problems. 80% of problems
were answered in less than 60 minutes and 87% of coders found at least
one certain answer for their questions. Based on the viewpoints of
participants, tele-consultation using a social network platform reduced
the time of COVID-19 coding and effectively handled coders’ problems.
Also, new coders who work in distant locations can use the experience of
professional coders. It can also improve the quality of coding. These
results can be used for future policy making.