Results:
A total of 2,070 messages were evaluated. Out of these, 730 messages did
not meet the inclusion criteria and were excluded. In the remainder,
1,340 messages of different formats, including text, image and file
messages, were examined. Of the 1, 340 messages, 1,233 (92%) were text
messages, 67 (5%) images and 40 (3%) in the form of files. The
messages were grouped together in 332 consultations that were
categorised into 11 categories. As seen in Table 1, most of the
consultations dealt with “suspected or probable cases” (n = 71),
“clinical coding and diagnosis documentation instructors” (n=59) and
“extra codes” (n=35). The average time to the first reply was 60 ± 6
min (about 80% of response) and the average duration of consultation
was 60±4 min, while the first reply in 47% of the consultations lasted
less than 10±3 min.