Result Indicator Utility 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Data Source
Reduced NRW Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses Indicator: Total losses
Total losses; network (%) Aqaba 20.6 23.9 21.1 22.2 25.9 25.8 27.8 27.7 24.8 25.4 n.d. MWI, PMU, Utilities
Amman 40.1 38.3 37.6 32.3 41.2 40.5 47.3 46.2 46.5 45.7 n.d.
Zarqa 56.1 54.9 54.9 56.9 55.0 56.2 65.3 63.3 60.6 58.9 58.3
Total losses; network (L / Subscriber / Day) Aqaba 445 484 434 421 488 461 504 475 407 386  n.d MWI, PMU, Utilities
Amman 340 308 302 243 308 321 446 404 403 398 n.d
Zarqa 583 563 555 571 502 550 788 732 663 636 621
Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines Indicator: Pipe breaks/bursts per km of mainlines
Main bursts/ 100km Aqaba 139 100 71 76 72 73 90 70 59 n.d. n.d. MWI, PMU, Utilities
Amman 109 89 62 57 45 61 73 64 68 63 n.d.
Zarqa n.d. n.d. n.d. n.d. n.d. n.d. 175 144 96 88 91
Service leaks / 1000 connections Aqaba 122 121 82 192 153 119 116 124 98 n.d. n.d. MWI, PMU, Utilities
Amman 221 200 172 158 118 179 175 160 140 137 n.d.
Zarqa n.d. n.d. n.d. n.d. n.d. n.d. 158 239 155 161 184
Increased revenue to utility Utility revenue (2015 JD/m3 sold) Aqaba 1.08 0.91 0.90 0.93 1.02 1.04 1.03 1.08 1.07 1.04 n.d MWI, PMU, Utilities
Amman 1.40 1.17 1.19 1.19 1.35 1.40 1.49 1.29 1.34 1.28 n.d
Zarqa 0.90 0.70 0.61 0.62 0.71 0.60 0.53 0.81 0.97 0.88 0.87
Increased cost recovery by utility Billing efficiency (%) Aqaba 91.5 91.5 91.5 91.5 91.5 91.5 91.5 91.3 92.4 91.8 n.d MWI, PMU, Utilities
Amman 97.0 97.0 97.0 97.0 68.0 99.3 99.3 99.2 99.5 99.0 n.d
Zarqa n.d  n.d  n.d n.d 90.0 90.0 90.0 80.8 90.4 98.5 98.9
Collection efficiency (%) Aqaba 99.4 101.0 97.9 92.7 95.3 94.5 92.9 97.9 99.2 96.0 n.d. MWI, PMU, Utilities
Amman 96.0 96.0 96.0 96.0 96.0 100.1 97.4 95.8 95.1 97.8 n.d.
Zarqa n.d. n.d n.d 64.6 108.4 72.9 85.1 92.1 103.1 96.0 91.9
Operating Cost Recovery Ratio (OCRR) Aqaba 1.43 1.26 1.32 1.34 1.34 1.36 1.28 1.36 1.32 1.24 n.d MWI, PMU, Utilities
Amman 1.07 1.09 1.10 1.07 1.03 1.10 1.00 1.09 1.07 1.15 n.d
Zarqa 0.87 0.85 0.70 0.74 0.84 0.70 0.59 0.88 0.83 0.72 0.68