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<b>Purpose</b> – This study aims to answer two research questions
which come from problems faced by a university and the solution proposed
by the researchers is the implementation of CICD DevOps.
<b>Design/methodology/approach</b> – This study used a true
experimental design method with a pretest-posttest control group design
approach that attempts a type of experimental design where the
researcher randomly assigns test units and treatments (DevOps) to
the experimental group (System Analyst, Programmer, Developer, System
Administration and Database Administration), with the aim of
systematically describing the facts and characteristics of the object
under study precisely using primary and secondary data from a previous
ticketing system and implemented DevOps. <b>Findings</b> – From the
empirical data results, DevOps were found to be able to communicate and
collaborate better as a team. DevOps also could increase the number of
priority deployments that needed to be performed as continuous
deployment; with good versioning code maintenance when the rollback is
done by DevOps, there will be no downtime. <b>Research
limitations/implications</b> – More effort is needed to identify all
aspects that changed with the DevOps’ impact in an IT department of
higher education. <b>Originality/value</b> – In higher education,
DevOps could be well implemented to maximize agile software lifecycle
development especially in server applications, system administration and
database administration.</div>