Telephone patients brought back for face-to-face review
Of the 52 patients offered a face-to-face review following the initial
telephone consultation, 46 (89%) had been seen at the time of data
collection. 31/46 (67%) were discharged at their first face-to-face
review. 12 patients had imaging arranged with a plan to write with the
results and none of these patients required a further appointment
following their investigations. One patient was added to a waiting list
for surgery. 14/46 (30%) patients were offered additional face-to-face
follow-up, for reasons such as further microsuction (5/14), to discuss
surgical management (3/14), to discuss imaging results (2/14) or for
review (4/14).