The training programs held for medical officers and nursing officers might have helped to improve knowledge of near-misses and the importance of reporting near-misses, as well as alleviated negative perceptions. Nevertheless, during the post-interventional FGDs, the following views and suggestions were brought forward.
“The new near-miss reporting system has not won the trust of the employees yet. It does not motivate the employees to report near-misses. Therefore, we suggest holding intermittent training programs, establishing a mechanism to provide feedback, and gradually building trust among employees.” (DGH Avissawella-C)“We believe that once the employees get used to the system and understand the true value of reporting, the habit of reporting may be absorbed into the organizational culture.” (DGH Avissawella-C)