No abstract as per guidelines. Key Points instead. Key points • The Roland Dizziness Questionnaire (RDQ) helped clinicians make a diagnosis in patients with dizziness during a telephone consultations • Use of the RDQ reduced the need for additional investigations and telephone follow-up • Use of the RDQ does not significantly reduce the need for face-to-face appointments • Both patients and clinicians found the RDQ a useful addition to the assessment